Our policy is to accept returns of any item within 30 days of your receipt of the order. We will refund shipping costs if the return is the result of our error or the product is defective.
Please put a copy of the original packing slip in the carton and wrap the package securely. For your protection, please use UPS or Insured Parcel Post for shipment. Please specify whether the return is for refund or a replacement product.
For sized items such as dog collars, please leave all tags attached when trying the item on the pet.
Send your returns to:
106 Cumberland Green Drive
Cary NC 27513